Terms of Service

Age and eligibility

You must be 18 years of age or older and able to form a binding contract under U.S. law. Kamuit is not for children. We collect date of birth to confirm you are 18 or older.

If you are a driver, you also must:

• Hold a valid U.S. driver’s license
• Have current vehicle registration and required personal auto insurance
• Complete identity and vehicle checks in the app (including Stripe Identity where required)
• Be legally allowed to drive the vehicle you list

You represent that the information you provide is accurate and complete.

What Kamuit is (and is not)

Kamuit is a scheduled carpooling marketplace. Drivers post trips they are already making. Riders book a seat along part of that route and share trip costs.

Kamuit is:

• A technology platform that connects riders and drivers
• Not a taxi, livery, TNC like a full-time ride-hail, or on-demand chauffeur service
• Not a transportation carrier
• Not the employer, agent, or joint venturer of drivers

Drivers are independent users. They are not Kamuit employees. You decide whether to post, accept, offer, or complete a trip. Kamuit does not guarantee that a trip will be posted, matched, accepted, or completed.

The website and app describe the carpooling product that is available today. Marketing pages may mention future ideas. Those ideas are not part of these Terms until they are offered in the app.

Accounts

You must keep your login, phone, and email under your control. You are responsible for activity on your account.

Notify us at support@kamuit.net if you believe your account was used without authorization.

We may suspend or close an account if we reasonably believe these Terms, the law, or other users’ safety are at risk, or if information you gave us is false.

You may hold a rider role, a driver role, or both, if you meet the checks for each.

Privacy, location, and permissions

Our Privacy Policy explains what we collect and how we use it, including location, photos, payments, and identity documents. It is part of how we operate, and you should read it.

Location is used to show trips, set pins, match riders and drivers, and run live trips. Background location is used only during an active trip. Camera and photos are used only for pictures you take or choose (license, vehicle, insurance, or profile).

During a confirmed trip, we may share name, photo, vehicle details, pickup and drop-off, times, phone number, and (on an active trip) the driver’s live location with the other people on that trip, as described in the Privacy Policy.

Payments (not In-App Purchase)

Kamuit may place an authorization hold on your payment method when you book. We capture, release, refund, or issue Kamuit credit according to trip outcome and the cancellation rules below (and as shown in the app at booking).

Drivers may receive cost-share payouts through Stripe Connect after eligible completed trips, minus amounts the app discloses (for example platform fees or penalties). Payout timing depends on Stripe and bank processing.

Kamuit does not store full card numbers on our servers. You authorize us and Stripe to charge the method you choose.

If a payment fails, is charged back, or is reversed, we may suspend booking or payouts until it is resolved. Email payment questions to support@kamuit.net.

Cancellations and refunds

Do not confuse these rules with matching windows (how far ahead you can book). Refunds follow the times below.

Rider cancels

• Before the driver accepts: full refund to the original payment method.
• After the driver accepts, 48 hours or more before pickup: refund as Kamuit credit (not back to the card).
• After the driver accepts, inside 48 hours of pickup (including after the driver is on the way): no refund. The hold is captured and the fare is credited to the driver. The driver may continue the trip without you.
• After the trip has started: you cannot cancel in the app.

Driver cancels (before Start ride)

• Pending rider requests: declined. Holds are released. No driver penalty.
• Accepted riders: full refund (hold released) to those riders.
• Under 2 hours before pickup with accepted riders: Kamuit may queue a driver-wallet penalty equal to 50% of those riders’ fares. That penalty is not pulled from cashable balance as an instant bank debit; it is applied in the driver wallet as the app describes.
• After the trip has started: the driver cannot cancel in the app.

If the driver cancels your primary trip

• If you selected backup trips, the app will ask you to pick a backup.
• If you had no backups: the trip is cancelled and you receive a full refund to the original payment method.
• Last-minute (under 2 hours): full refund plus an inconvenience credit equal to 50% of your committed fare, and an apology in the app.
• More than 2 hours out: full refund and an apology; no extra inconvenience credit.

The app shows the rule that applies before you confirm a cancel. If the in-app summary and these Terms ever differ for a specific booking, the summary shown at the time you confirm that cancel or booking controls for that booking.

Driver duties

If you drive on Kamuit you agree to:

• Keep a valid license, registration, and personal auto insurance in force
• Use a vehicle that matches what you verified
• Follow traffic, parking, and safety laws
• Treat riders with respect and keep the vehicle reasonably safe and clean
• Not drive under the influence of alcohol, drugs, or anything that impairs driving
• Not use Kamuit as an unlicensed taxi or livery business
• Complete identity, vehicle, and insurance checks honestly

Pickup details may stay limited until closer to trip time, as the app describes, to protect privacy.

Verification (including Stripe Identity, document uploads, and VIN checks) is a safety screen. It is not a promise that a person or vehicle is safe.

Rider duties

If you ride on Kamuit you agree to:

• Be ready at the pickup you chose
• Pay through the app, not cash off-platform to avoid fees
• Treat the driver and co-riders with respect
• Use a seatbelt and follow the driver’s reasonable safety requests
• Not bring illegal items or more people than you booked

You are responsible for deciding whether to book or board.

Acceptable use

You agree not to:

• Harass, threaten, or discriminate against other users
• Provide false identity, vehicle, insurance, or payment information
• Scrape, disrupt, or reverse engineer the Services except as the law allows
• Circumvent matching, payments, identity checks, or geofences
• Post or send content that is illegal, violent, or sexual in nature, including any sexual content involving minors
• Use Kamuit if we have suspended you

We may remove content, cancel trips, or close accounts that break these rules.

User content

You keep rights in content you submit (profile photo, trip details, support messages, documents you upload). You grant Kamuit a worldwide, non-exclusive license to host, use, and display that content only as needed to operate the Services (matching, maps, verification, support, legal compliance).

You represent you have the right to upload what you upload.

To report a problem or another user, use in-app support or email support@kamuit.net.

SMS

By providing your phone number and requesting a code in the Kamuit app, you agree to receive SMS one-time passcodes for phone verification and sign-in from our messaging provider (Twilio) on behalf of Kamuit. Message frequency depends on how often you sign in or request a code (typically a small number of messages per attempt). Message and data rates may apply. Reply STOP to opt out of SMS. Reply HELP or email support@kamuit.net for help. After STOP, we will not send SMS until you request a new code.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. We may share a phone number only as needed to operate a confirmed trip (for example so a rider and driver can coordinate that trip) or with vendors who send messages for us under this policy — not for their own marketing.

Account deletion

In the app

1. Sign in.
2. Go to Profile.
3. Tap Delete My Account.
4. Type DELETE to confirm.

Without the app

Email support@kamuit.net from the address on your account with the subject Account deletion request, and include the phone or email you used to sign up. Instructions are also at this deletion page.

We process deletion within 30 days, except records we must keep by law. Deletion is permanent. Open payment holds are released when we delete the account.

Safety disclaimer

Identity checks, insurance uploads, OTP pickup codes, and live location are tools. They do not make Kamuit an insurer or a guarantor of any person, vehicle, or trip. You use the Services at your own risk. If you need emergency help, contact local emergency services (call 911 in the U.S.).

Intellectual property

Kamuit, the app, logos, and software are owned by Kamuit Inc. or its licensors. These Terms do not sell you the app. Apple, Google, Stripe, and other marks belong to their owners.

Apple App Store and Google Play

If you download Kamuit from the Apple App Store, you also agree that:

• Kamuit grants you a limited, non-transferable, non-exclusive license to use the app on any Apple-branded device that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions. You may not distribute the app over a network where it could be used by multiple devices at once.
• These Terms are between you and Kamuit, not Apple.
• Kamuit, not Apple, is responsible for the app and its content.
• Apple has no obligation to provide maintenance or support.
• In the event of a failure of the app to conform to any applicable warranty, you may notify Apple, and Apple may refund the app purchase price (if any) to you; to the maximum extent permitted by law, Apple has no other warranty obligation.
• Apple is not responsible for addressing claims relating to the app (product liability, legal or regulatory, consumer protection, or intellectual property).
• Apple and Apple’s subsidiaries are third-party beneficiaries of this section. Upon your acceptance, Apple will have the right to enforce this section against you.
• You represent you are not in a U.S. embargoed country and are not on a U.S. government prohibited-party list.

Kamuit is solely responsible for providing support and for any claims that the app fails to conform to a legal requirement. You agree to comply with any third-party terms that apply when you use the app.

If you download Kamuit from Google Play, you also agree to Google Play’s terms. Google is not a party to these Terms and is not responsible for the Kamuit Services.

Ride payments are for a physical, out-of-app service and are charged through Stripe, not as an Apple or Google in-app digital purchase.

Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT ALLOWED BY LAW, KAMUIT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL CODE, OR THAT ANY TRIP WILL BE SAFE OR COMPLETED.

Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, KAMUIT AND ITS OFFICERS, DIRECTORS, AND CONTRACTORS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM A TRIP OR FROM USE OF THE SERVICES, EVEN IF WE WERE TOLD THEY WERE POSSIBLE.

TO THE FULLEST EXTENT ALLOWED BY LAW, KAMUIT’S TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID TO KAMUIT FOR THE TRIP GIVING RISE TO THE CLAIM IN THE THREE MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

SOME STATES DO NOT ALLOW CERTAIN LIMITATIONS. IN THOSE STATES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED.

Indemnity

You will defend and indemnify Kamuit against claims, damages, and reasonable legal fees arising from your misuse of the Services, your trips, your content, or your violation of these Terms or the law, except to the extent caused by Kamuit’s willful misconduct.

Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs arbitration.

Except for claims that may be brought in small-claims court or claims for injunctive relief to protect intellectual property, any dispute arising out of these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. You and Kamuit waive class actions and class arbitrations.

Nothing in this section limits either party’s right to seek injunctive relief in court for misuse of the Services or IP.

Changes

We may update these Terms. The effective date at the top will change. The current version is always at kamuit.com/terms. Continued use after an update means you accept the revised Terms. If you do not agree, stop using the Services and delete your account.

Contact

Questions about these Terms, your account, or a trip all go to one place.